Issue - meetings

The Customer Services & Benefits Manager submitted a report (previously circulated) in order to inform Members of the numbers and types of complaints received under the Council’s Complaint procedure for the period January to March 2011.

The report included complaints monitored under individual service complaints systems and a summary of Customer Feedback to Community Leisure Ltd (CLL) for the period January to March 2011 together with the action taken where appropriate.

The Customer Comments Feedback for the ‘Lifestyles’ facility showed a nil return, and Members asked if these results could be confirmed.  The Head of Transformation advised that she would look into this information and advise Members of her findings by e-mail.

            Resolved

            That the report be noted.